Support

Contact

The official and preferred support channel is:

Messages are usually answered within 1–2 business days. Please write as the parent or adult rather than having a child write.

What to Include

For a technical problem, include only what is needed:

Device model and iOS or Android version
App version
A short description of what happened, and the book or page it happened on
A screenshot, only if it does not show anything you would rather not share

Do not send personal details about a child. We do not need a name, an age, or a photo to fix a problem in a coloring app. Support correspondence and any necessary notes are normally kept for six months after the case is resolved — see the Privacy Policy.

Purchases

Books are one-time purchases, and there are no subscriptions to cancel.

Missing books after reinstalling or changing device: use “Restore Purchases” in the app’s settings, signed in with the same store account that made the purchase.
Refunds: Apple and Google decide refunds under their own policies. On iOS, use Apple’s “Report a Problem” page (reportaproblem.apple.com). On Android, use the Google Play order history or Google Play support.
Purchase charged but nothing unlocked: try “Restore Purchases” first, then write to us with the store, the date, and the book — never with card or bank details.

Please never include payment card or bank information in a support message.

Coloring Progress and Pictures

Coloring progress and settings are stored on the device only. We hold no copy and no account, so support cannot recover colored pages lost by deleting the app, erasing a device, or switching to a new one. Purchases can be restored; colored pages cannot.

Pictures saved to the photo library are ordinary photos on the device and can be deleted there at any time.

For Parents

Purchases and settings sit behind a press-and-hold parental gate. Alongside it, the device’s own controls are the strongest protection: Screen Time and purchase restrictions on iOS, Google Family Link and purchase authentication on Android.